Scheduling and Fee Policies

Scheduling and Fee Policies

Fees:
The duration of your treatment and the frequency of your sessions will depend on the nature of your concerns and your individual needs. An initial free 15-minute phone consultation is available for new clients.

Our counsellors charge various prices per session and full payment is due at the time of session. You can find individual therapist fees on the booking page here: https://guidinglightcounsellingnl.janeapp.com/#/list. Cash, cheque, e-mail transfers, and credit cards are accepted.

Cancellations:
Our cancellation policy is 24-hours advance notice to avoid incurring a fee.

  • If you cancel an appointment for any reason with less than 24 hours notice, you will be responsible for paying the full fee.

Insurance Reimbursement and Low-Fee Options: 
Private counselling is not covered by MCP and we do not directly bill any insurance companies. Some of our therapists are recognized vendors with Workplace NL and will direct bill this organization.

You will be responsible for full payment at each session and can then submit to your insurance provider for reimbursement. The insurance company will send the reimbursement check directly to you. Each insurance company has their own policies and it is up to the individual client to determine their coverage and whether services provided by a Registered Social Worker (RSW) or Canadian Certified Counsellor (CCC) are reimbursable.

At times, we have students who offer lower cost counselling sessions.

Emergencies:
We wish to be helpful in times of intensified distress or difficulty. However, we may not always be available outside of our scheduled appointment time. It is important that you understand possible limitations in this regard. In the case of an emergency, if you are unable to reach us, immediately contact 911 or 811, or go to the nearest emergency room.

Confidentiality:
You have a right to privacy and confidentiality. This is essential to the success of our work together because it provides trust and safety within the therapeutic relationship. In fact, the law requires that we preserve your confidentiality. Your consent is required to release any information about you or your treatment with the following exceptions:

  • When a client threatens to harm him/herself, someone else or cause damage to property. In this case, your statements and/or behaviours may be reported to family, other appropriate mental health or law enforcement professionals to keep you and others safe;
  • When a file or counsellor receives a court subpoena;
  • When the counsellor has reason to believe that a child under the age of 18 years old has been, is, or will be at risk for abuse and/or neglect;
  • When the counsellor has reason to believe that a dependent adult is being abused;
  • If you request disclosure.

These situations are generally rare, and should such a situation occur, we will make every effort to fully discuss it with you before taking any action.

At your request, we will give specific information to your insurance company so that you may receive reimbursement. This information may include dates of appointments, specific topics discussed, and a treatment plan or summary. The data submitted will become part of the insurance company files and will probably be stored on a computer. Though all insurance companies claim to keep such records confidential, we have no control over what they do once the information is in their hands.

At times it may prove helpful to us to consult with other professionals about a case. During a consultation, we make every effort to avoid revealing the identity of clients. The consultant is also legally bound to keep the information confidential.